Process and Systems AS/NZS ISO9901:2008

Manuals/Operations	TEST&TAG has developed comprehensive manuals to ensure that all employees follow strict operational procedures. This is to ensure we are able to meet the quality control standards in delivering a great service, whether it is for a small business or a national campaign.
Independent Quality Certification TEST&TAG received AS/NZS ISO 9001:2008 certification in December 2009. This process was streamlined due to our well documented manuals, systems and procedures. The Certification/ Registration was performed by Telarc.
Internal Quality Assurance Process	Monthly nationwide “Tool Box” meetings – provide a platform for technicians to be trained on procedures and to receive feedback on ways that we can improve. Data integrity monitoring TEST&TAG consistently monitors our technician’s data when uploaded. Random checks of test results to ensure the correct tests are being conducted. Daily tag rates are cross referenced against technician’s job sheets and manual asset sheets. Regional Managers audits - conducted randomly of technicians to ensure that operating procedures are being followed correctly. [Regional Managers are allocated 4 hours in every 80 hours] Performance Reviews - Annual performance reviews are conducted for all staff and with new staff there is an additional review after three [3] months of service. Quarterly Board Meeting – review of nationwide activities for the quarter, including Tool Box minutes, process/ procedure changes, incident reports and any customer complaints, customer survey feedback.

Our services

Electrical Appliance Testing
Fire Extinguisher Testing
First Aid Kit Testing
AED Performance & Verification Testing
Thermal Imaging
Electrical Vehicle Supply Equipment Testing

About us

CONTACT US

0800 837 8824

Head Office (09) 579 9943

Unit E, 1066 Great South Road
Mt Wellington, Auckland 1060

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